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Since tickets are a one of a kind item and not replaceable there are no
refunds, exchanges, or cancellations on any order once it is submitted
to us. Tickets can only be returned on a consignment basis where you would
get 100% of the amount that we resell them for, up to the amount that
you paid for them. All Prices are guaranteed at the time the order is
CONFIRMED by Hot Seats Ticket Service. Online orders placed after 5PM
CT weekdays or on weekends may not be processed until the next working
day. All deposits are non- refundable. When you receive your tickets keep
them in a safe place. Tickets can not be replaced if they are lost, stolen
or damaged. Please note that direct sunlight or heat can damage some tickets.
If an event is cancelled for any reason other than an act of God (rained
out, earthquake, flood, etc.), strike, or lockout we will provide a
refund in one of two manners:
-
Cash or credit card refund for the face value of
the tickets
-
Credit towards another event in the amount of the
order, less shipping charges
Any shipping charges
are not refundable. If an event is postponed the tickets will be honored
for the new date of the show. New tickets will not need to be issued.
If you can not make the new date we will accept the tickets back from
you on a consignment basis only. You would receive 100% of the amount
that we sell them for up to the price that you paid. While we will try
our best to resell your seats, we cannot make any guarantees as it relates
to reselling your tickets.
In case of a rainout or strike for a sporting event no refunds will be made. You
must exchange the ticket at the ballpark for a seat to a future game that
is still available.
Events taking place within the Chicago city limits may have tax added to the order.
Shipping charges are calculated based on location and method. Since tickets
are bought and sold on an open market prices are subject to change at
any time.
Paying by Credit Card
We accept VISA, MasterCard, American Express, Discover, and Pay Pal. The
Billing Address will be verified with your credit card company so you
must use the exact address that your statements are sent. Should you require
that the order be shipped to an alternate address we will require faxed
authorization from you. This includes a signed copy of the invoice along
with legible copies of your driver's license and the credit card that
was used. This is done to protect both of us against fraudulent use.
Paying by Check/Money
Order Hot Seats Ticket Service accepts personal checks either in person
in our office or via mail. Checks sent to Hot Seats Ticket Service MUST
be received no later than (14) days prior to date of event being purchased.
To make a payment using a cashiers check or money order: The order must
be submitted by using the special request form or by phone. Payment by
cashiers check or money order may not be available on all ticket orders.
If your request can be handled, the tickets may be held for up to 24 hours.
The cashiers check or money order must be sent to us using an overnight
delivery service. Payment will also be accepted at our office.
Shipping Policies
Hot Seats Ticket Service requires a signature on all deliveries. Therefore
all deliveries are made using an express courier service. We do not allow
any reroutes on the package. The courier must deliver it to the address
on the package. They can not deliver it to any other address. If you have
any specific delivery requirements please make those arrangements when
you place the order. Tickets are normally sent to your credit card billing
address. The Billing Address will be verified with your credit card company
so you must use the exact address that your statements are sent. Should
you require that the order be shipped to an alternate address we will
require faxed authorization from you. This includes a signed copy of the
invoice along with legible copies of your driver's license and the credit
card that was used. This is done to protect both of us against fraudulent
use. The tickets will be delivered using the best method. If possible
we will inform you of the courier and when to expect delivery when the
order is confirmed.
Domestic Rates
Please note that the delivery times are from the date that we ship the
order. Some tickets will require 1-2 days processing time.
Continental United States:
Express 3 day delivery $10
Standard Overnight delivery $15
Priority Overnight delivery $20
Saturday Delivery $25
Hawaii and Alaska:
Economy (2-3 Day) $20
Overnight $25
International Shipping Rates
All delivery times are subject to availability in your delivery area.
Any other special delivery requirements can be quoted as requested.
Sales Tax
Most tickets that we sell are not taxed. We collect tax as required by
law. Generally any event that takes place within the Chicago city limits
requires that we collect an entertainment tax that is variable up to 7%.
Inventory Availability
Because we are dealing with many different sources tickets can not be
sold in real time. We do our best to keep up and constantly update the
web site with ticket availability to make it as accurate as possible.
However prices and availability are extremely subject to change. This
is especially true in the days or even the couple weeks preceding a major
national event, such as the Super Bowl or the World Series. The same tickets
can drop or increase dramatically in price within hours. Most events don't
have this kind of volatility but it can happen. We will provide you with
availability and delivery information when your order is processed or
upon request.
Information that this site gathers/track
We use your IP address and browser type to help diagnose problems with
our server and to administer our Web site. This means that a user's session
will be tracked, but the user will remain anonymous. Your IP address is
used to help identify you and your shopping cart and to gather broad demographic
information. This means that although your IP address may be associated
during your session it is not permanently associated with any of your
personal information. You can browse our site without entering any personal
information and therefore remain anonymous during your visit. However,
we hope that all of our visitors will register with us so that we can
learn more about our valuable customers and keep them updated with our
newsletter. If you would rather not receive the newsletter, but would
still like to register, please indicate your preference by marking the
appropriate box presented on the registration form. Our site uses cookies
to keep track of your shopping cart. This means that although your IP
address may be associated during your session it is not permanently associated
with any of your personal information. Upon your request we can use cookies
to deliver content specific to your interests and to save your password
so you don't have to re-enter it each time you visit our site. Our site's
optional registration form requires users to give us contact information
(like their name and email address). We use customer contact information
from the registration form to send the user information about our company.
The customer's contact information is also used to contact the visitor
when necessary. Users may opt-out of receiving future mailings; see the
choice/opt-out section below.
Links
This site contains links to other sites. Hot Seats Ticket Service is not
responsible for the privacy practices or the content of such Web sites.
We encourage you to read the posted privacy statement whenever interacting
with any web site. We will not share any specific information that you
provide to us without your specific permission to share it. We may share
broad demographic information with others. We will never release your
personal information (including but not limited to your name, email address,
street address, or phone number) without your specific permission. Users
have the ability at any time to change their preferences with us; see
the choice/opt-out section below.
Use of the Information this site Gathers/Tracks
Our site uses an order form for customers to request information, products,
and services. We collect visitor's contact information (like their email
address) and financial information (like their account or credit card
numbers). Contact information from the order form is used to send orders
and information about our company to our customers. The customer's contact
information is also used to get in touch with the visitor when necessary.
Users may opt-out of receiving future mailings; see the choice/opt-out
section below. Financial information that is collected is used to bill
the user for products and services. Our online surveys ask visitors for
contact information (like their email address). We use contact data from
our surveys to send the user information about our company. The customer's
contact information is also used to contact the visitor when necessary.
Users may opt-out of receiving future mailings; see the choice/opt-out
section below. We run contests on our site in which we ask visitors for
contact information (like their email address). We use contact data from
our contests to send users information about our company. The customer's
contact information is also used to contact the visitor when necessary.
Users may opt-out of receiving future mailings; see the choice/opt-out
section below.
Security
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control. All transactions are
placed on our secure server and are encrypted with full 128-bit encryption.
All transactions must be placed with a secure browser for customers to
take advantage of this. Our site provides users the opportunity to opt-out
of receiving communications from us and our partners at the point where
we request information about the visitor.
Opt-out Policy
This site gives users the following options for removing their information
from our database to not receive future communications or to no longer
receive our service. You can visit the following URL: www.hotseats.com.
Correcting/Update
This site gives users the following options for changing and modifying
information previously provided. You can visit the following URL: www.hotseats.com.
Contacting the Web Site
If you have any questions about this privacy statement, the practices
of this site, or your dealings with this Web site, you can call Hot Seats
at 630 773 5551 or e-mail comments to jeff@hotseats.com
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